PRODUCT INFO & CARE: Store jewelry to prevent oxidation, a discoloring of the material. To polish, use a soft polishing cloth and gently rub cloth to jewelry.
CUSTOM: What inspires you? Perhaps you have a good story you would like to tell – I'm available for custom work as well. Email [email protected] for more information.
SHIPPING: All jewelry is made in small batches, in house. Usually, jewelry is ready to ship within one day of being ordered. Some may require longer delivery times. Currently, international shipping is not available.
RETURNS: CUSTOM MADE JEWELRY IS NON RETURNABLE
WE KNOW ONLINE SHOPPING HAS IT'S CHALLENGES, YOU NEED TO TRY JEWELRY ON. WE CERTAINLY AIM FOR YOU TO LOVE YOUR JEWELRY SELECTIONS.
ONLINE SALES POLICY:
Items listed online can be returned for a refund or store credit, minus the original shipping fees, if we receive the items back in store after 10 days of customer receipt.
There are no returns, refunds, store credits, or exchanges on SALE, CUSTOM, pre-orders or SPECIAL ORDERS.
SALE & SPECIAL ORDER POLICY - ALL SALES FINAL
There are no returns, refunds, store credits, or exchanges on SALE, custom, or special orders. In order to offer such incredible SALE prices, all sales are final. We cannot accept returns or requests for exchanges, no exceptions; this includes no returns for store credit. We offer unbelievable prices to clear our stock for the coming season.
Custom orders are designed, made, confirmed and placed specifically for you. These items are also not able to returned, exchanged, or refunded, or taken back for store credit.
ORDER CONFIRMATION
Ashley McKenna Jewelry will contact you via phone or email you to confirm your online order before shipping. We reserve the right to cancel or withhold shipment of any order we feel is fraudulent or suspicious, or to ask for a signed confirmation indicating your understanding of our sales policy during the holidays.
ORDER PROCESSING
Orders are processed as quickly as possible, usually within 24-48 hours. Orders placed Saturday and Sunday will be processed on the following Monday. Please text, email or call us in order to accommodate rush orders at 512-633-4224.
Due the nature of handmade jewelry and the availability of fine materials, Ashley McKenna Jewelry will contact you via email or telephone if the merchandise you have selected is not available and we will offer a replacement or refund.
Ashley Woodson Jewelry purchased through this website may be returned within 30 days of purchase. Jewelry must be returned in original packaging and in perfect condition.
To begin a return or exchange, please send an email to [email protected] requesting a return authorization (RA) number. Jewelry can not be accepted for return without an RA number. It is advised that packages are insured for the full purchase amount. Ashley Woodson is not responsible for items lost or damaged in transit.
Credits are refunded upon receipt of the item. Refunds do not include shipping costs. An email will be sent for verification.
REPAIRS & REPLACEMENTS: Ashley Woodson will repair or replace jewelry purchased through this website due to wear, production fault or loss. Repairs are provided free of charge on year from purchase. After one year, repairs may incur a charge. Replacement earrings are available and may require the return of the original earring to ensure a matching set. All repairs need a return authorization (RA) number. Some jewelry components may not be available for repair.
ONLINE SECURITY: Customer information is not available to any third party.